Refund policy
Domestic Orders (India)
7‑Day Return Policy: Returns are accepted within 7 days of delivery if the product is unused, in original packaging, and has all tags intact. To request a return, visit My Account > Orders > Return or contact us at +91 9289831103 (Monday–Friday, 10 AM–5 PM). Pickup will be arranged where possible; otherwise, customers may need to self‑ship.
Exchanges: Not available.
Order Cancellation
- COD availability depends on product and ongoing promotions.
- Orders can be cancelled before they are marked “Ready to Ship” through your account or by contacting us.
Refunds
Refunds for cancelled or returned prepaid orders are initiated within 7 working days. Processing times may vary depending on your bank or payment provider.
International Orders
14‑Day Return Policy: Accepted within 14 days of delivery for unused items in original packaging. Return shipping costs must be covered by the customer.
Exchanges: Not available.
Order Cancellation: Orders can be cancelled before they are marked “Ready to Ship.”
Refunds: Processed within 14 working days for prepaid orders after cancellation or approved returns.
Important Notes:
- Ensure order details are accurate before checkout.
- Trend Tree may cancel orders due to stock issues, payment verification failures, or policy violations.